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Terms and Conditions

These terms and conditions, as may be amended from time to time, apply to all our available online services through our website.

By accessing, browsing and using our website when you use our Platform by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy policy statement).

If you do not agree with these terms of use, you are prompted to exit this website and discontinue the use of our services.

By accessing and navigating through our website and using our services you agree and confirm that you: (i) have read and understood and (ii) agree with the terms and conditions set out herein below as well as with our data protection policy, both as applicable from time to time.

The content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us through this website are owned, operated and provided by Dialysis Vacation and are provided for your personal use only, subject to the terms and conditions set out below.

The relationship that we have with our Providers are governed by separate terms and conditions which govern the commercial relationship we have with them. Each Provider acts in a professional manner when making its product and/or service available through our Platform. Please note that all the Providers may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery / shipping / carriage / usage) terms and conditions and house rules for the use, access and consummation of the Service (which may include certain disclaimers and limitations of liability).

  1. Definitions

To get a better understanding of these terms of use and of how you can make use of our services, one needs to take account of the following definitions:

  1. Company” means the Private Company named “Dialysis Vacation PC” with the brand name “Dialysis Vacation”, established in Athens (Teoς number 59), governed by the laws of Greece.
  2. Dialysis Vacation” means the website which is owned, controlled, operated and maintained by the Company.
  3. “Service” means the ability to make online reservations for medical and healthcare services with Healthcare Service Providers as well as reservations for other travel services with our Trip Providers that are made available to users in combination therewith or otherwise, to the benefit and for the facilitation of the users.  
  4. Healthcare Service Provider” (HSP) means the provider of a medical/healthcare service.
  5. “Trip Provider” means the professional provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast), transportation provider (e.g. car rentals, cruises, rail, airport rides, coach tours, transfers), travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform.
  6. Medical Package” means a set of medical/healthcare services offered through the Platform for package reservations, including the available medical services and related costs.
  7. “Tourist Package” means a set of tourist and/or other services offered with a medical package, which is available for reservations on the Platform.
  8. “Users” means any users accessing the website and using the online reservation services in relation to medical packages and other travel services.
  1. Scope and nature of our Service

“Dialysis Vacation” was developed and operates for the purpose of making the following services available to its users:

  1. supply of information on medical and healthcare services offered by private healthcare service providers and on related costs and
  2. supply of information on trip planning services, consisting in supply and reservation of travel or other services offered and displayed on the platform, e.g. hotel, transport, ticket, etc.

After navigating through the company’s website, if a user wishes to select any available service, he/she will need to create a user account. To ensure proper registration and prevent unauthorized log-ins by third parties, the user receives an activation link by email as soon as the registration process is completed, in order to activate his/her account.

Once the account is activated, the user may collect information every Tourist Package, Medical Package or other sevices that are available through the Platform.

Then he/she may indicate the package or service he/she is interested in, by submitting a request for specific dates.

Right after the request is submitted, the user is notified for the availability of the requested package or service and the relevant terms of use/payment.

If the user agrees with such information and proceeds to a reservation, he/she completes the reservation and with his/her payment and makes immediately the reservation only for the “Tourist Package” that he has selected.

The relevant Health Service Provider will contact promptly with the user in order to make the reservation of the Medical Package he had already selected.

  1. Privacy and cookies

“Dialysis Vacation” respects your privacy. Please have a look at our privacy and cookies policy statement for further information.

  1. Pre-payment, cancellation, Policy

a) Medical Package Payments

(EU) All European Union citizens, holders of EHIC (European Health Insurance Card) are eligible for dialysis treatments in Greece at no extra cost.

(Non EU) Most Insurance policies (public or private) cover dialysis treatment expenses in Greek dialysis centers. The account is most commonly settled between the insurance provider and the dialysis center subject to a letter of commitment (or letter of guarantee) issued by the former. In some cases, the holder of the policy (receiver of the treatments) is required to settle the account with the dialysis center and then submit relevant documents to his insurance provider to get reimbursed.

(Private) Patients not covered by any policy for dialysis treatments abroad, should cover the medical expenses account directly in cash, credit card or bank remittance. The cost of treatments vary between destinations. We always work towards guaranteeing the lowest rates available.

The price of each available medical/healthcare service on the Platform is determined by the relevant Health Service Provider and includes all applicable taxes and charges. The Company bears no responsibility for such prices and/or for any changes. The available medical packages on the Platform are offered at particularly competitive prices, as they are mainly addressed to foreign citizens who intend to travel to Greece to obtain the desired medical/healthcare services. Such prices include the cost of the services that are thoroughly described in the medical package concerned are promptly disclosed to the patients by the Health Service Provider, in thoroughly documented format, in order to allow patients to either accept or reject them.

As soon as your reservation is completed, the Company operates strictly as a patient/HSP intermediary, forwarding the details of the final reservation and its terms to the relevant HSP, and the HSP’s confirmation email and the terms of the relevant agreement to the patient.

Payments are processed securely, through your debit/credit card or by means of a wire transfer from your bank account to the HSP’s account, through third parties. The credit card holder’s details are automatically forwarded to the associate HSP, who charges the user’s credit card, where the services concerned are offered against a commission fee. Users are liable to only use credit cards of which they have legitimate possession and use.

b) Payments for tourist packages and other tourist services

The Company may offer you, trip planning and organization services, at your preference, in the form of the travel services and tourist packages displayed on the platform. To obtain these services, the user has to file a reservation request in relation to particular dates.

The user shall then receive within 48h after his/her request, thorough information concerning the availability, terms of use and terms of payment and cancellation of the tourist package or service concerned.

If the user agrees with such information, he/she must responses in 48h from DIALYSIS VACATION email and completes the reservation by entering his/her credit card details to pay for the selected tourist package/service, according to our offer. Once payment has been effected as above, the user receives a confirmation email including the reservation particulars, the relevant payment receipt and the cancellation policy.

The price of each tourist service available on the Platform includes all applicable taxes and charges. The tourist packages available on the Platform are offered at particularly competitive prices, as they are mainly addressed to foreign citizens who intend to travel to Greece to obtain the medical/healthcare services that are offered in combination therewith.

Payments are processed securely, either through your debit/credit card or through your bank account. Users are liable to only use credit cards of which they have legitimate possession and use.

By making a reservation for a tourist package or other service, you accept and agree with the relevant payments policy, cancellation policy and the terms and conditions that were notified to you in relation there to. Please bear in mind that certain prices or special offers are not subject to cancellation or amendment. Please review the related information carefully before making a reservation. Cancellation and payments policies may vary, depending on the tourist package/travel services concerned. Please read carefully the fine print and other important information displayed in the confirmation of your reservation for any additional terms or policies. You bear the risk of late payment, wrong bank, inaccurate debit/credit card information, invalid debit/credit cards or insufficient account balance and may not claim a refund of any (non-refundable) prepayment you have made, save as otherwise provided for in the applicable payments and cancellation policies.

If you wish to cancel or modify your reservation, you must submit a request to that effect as soon as possible. If the requested cancellation or change is permitted under the applicable terms, you will be notified accordingly and the relevant terms shall apply as regards the refundable amount and the amount withheld by way of cancellation charge.

The users of the services shall be exclusively responsible for obtaining and holding, prior to the starting date of their trip, all necessary travel documents, duly validated, and all accompanying documents required for their trip (visa, passport, stay permit etc.), according to the laws, regulations, directives and travel requirements applicable from time to time at the places of departure / destination / transit, and must be at all times aware of the legal consequences threatened against them or against third parties in case they fail to comply with such requirements. In any case, we remain at your disposal for any additional advice you may require.

The DIALYSIS VACATION may not be held liable for any direct or indirect, accidental, special or consequential loss of property or other damage arising from a user’s failure to obtain the required travel documentation. Users are therefore advised to obtain from valid sources (e.g. embassies, consulates etc.) all necessary information relating to the terms and conditions of their trip, before proceeding to travel arrangements.

  1. Disclaimer

The information we disclose to third parties in the context of our services rely on information we receive from Health Service Providers. Health Service Providers are therefore exclusively responsible for the accuracy of the price/availability information or any other information displayed on our Platform. Although we take all reasonable steps to ensure the reliable provision of services, we may not confirm or guarantee that all information displayed on the Website is accurate, complete or correct, nor may assume liability for any errors, interferences due to suspended operations or due to any restoration / upgrade / maintenance works or for any other cause and for any inaccurate, misleading or untruthful information.

The DIALYSIS VACATION neither guarantees nor assumes responsibility for the adequacy, suitability or availability of any goods or services offered by third-party providers, or for any acts and omissions committed by such third-party providers in the context of their collaboration with the Company and/or the performance of the services – where such acts or omissions are potentially capable of raising claims for damages on any legal grounds. However, to the extent the law permits, neither we nor any of our employees, representatives, subsidiaries, associates, distributors, online collaborators or any other parties howsoever involved in the development, sponsorship, promotion or availability of the Website and its content may be held liable for (i) any punitive, special, indirect or consequential loss or damage, loss of production / profit / income / contract / clientèle / claim for damages or damage to reputation; (ii) any ambiguity relating to information supplied by third-party providers (including price / availability / evaluation information) and displayed on our Platform; (iii) any products or services offered by the Supplier or other business partners; (iv) any (direct or indirect, consequential or punitive) damage, loss or charges you may have incurred, paid or caused, in connection with or as a result of your use / inability to use / untimely use of our Platform; or (v) any (personal) injury, death, damage to personal property or other (direct or indirect, special, consequential or punitive) damage, loss or charges you may have incurred, paid or caused, as a result of any (legal) actions, errors, infringements, (grave) negligence, intentional error, omissions, non-performance, false representations, tort or objective liability on the part of the hotel operator or any liability which is attributable (in whole or in part) to a third-party HSP or a third-party tourist service provider or to any other of our business partners, whose products or services are offered or marketed (whether directly or indirectly) on or through the Platform, including for any (partial) cancellation, overbooking, strike, force majeure or any other circumstance which evades our control.

In order to duly complete and secure your Trip Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.

  1. Intellectual property rights

Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Dilaysis Vacation and its Providers.

Dilaysis Vacation exclusively retains ownership of all rights, title and interest in and to all intellectual property rights of the Platform on which the service is made available  and you are not entitled to copy, scrape, (hyper-/deep) link to, publish, promote, market, integrate, utilize, combine or otherwise use the content or brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform, you hereby assign, transfer and set over all such intellectual property rights to Dialysis Vacation. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

  1. Applicable law, jurisdiction, and dispute resolution

These terms and conditions and the provision of our services shall be governed by and construed in accordance with Greek Law. Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Athens .

  1. Amendments

The Company reserves the right to amend these terms unilaterally, without prior notice to the users. Any updated version of these terms of use shall be posted on the Platform and shall replace all previous versions.

Users are therefore advised to familiarize themselves with and accept the updated terms of use before proceeding to any purchase transactions through the Platform.

Users can contact the Company by email at the following address:


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